Returns and Exchanges

Returns and Exchanges – Policy and Procedures

Maternity Super Store allows customers to return or exchange a product (except underwear) which is faulty or not fitted. Return/exchange for garments that are still currently available for sale online. Maternity Super Store online customers have an extended exchange time frame of up to 21 days (from the date received). Please allow up to 10 working days for the refund too appear in your account.

You are responsible for any cost associated with returning the item(s) to us and any additional postage cost for exchange items.

For Australian, $10.00 postage will be deducted from the refund if the total order amount is less than $150 after the return.

 

Australian Customer

An Exchange Form is available online to download. Please send the parcel with the form to:

 

Maternity Super Store Return Department

4 / 50 Kremzow Rd.

Brendale, Queensland 4500

Maternity Super Store strongly suggests using a postage bag with tracking available such as Express Post or Registered Post. Maternity Super Store will not be responsible for any parcel sent by customer that is lost in transit, which does not have a tracking number.

 

Return/ Exchange Form

Download Exchange Form

(PDF Format)

 

Download Exchange Form

(Doc Format)

 

Faulty Garments

Maternity Super Store does its best to ensure that all customers receive goods of top quality. However, in the situation where you believe that a garment may appear faulty, or different from the description provided on the website, please contact the Sales Team immediately on (07) 3205 3837, and we will try to resolve the issue as quickly as possible.

We will require the garment to be returned to us to be examined, and if the garment is correctly identified as faulty, the customer will be reimbursed any postage fees that may have applied to return the garment. A receipt for the postage cost must be enclosed. No refunds will be issued for postage without a receipt.